Frequently Asked Questions

💎 About Our Jewelry

We craft all our pieces in solid 14K and 18K gold available in yellow, white, and rose gold. We never use gold-plated, gold-filled, or vermeil metals. Every piece is stamped with its metal purity mark.

Yes. Every diamond we use is 100% natural (or lab-grown, clearly labeled) and certified by IGI (International Gemological Institute). You receive the certificate with your purchase.

14K gold contains 58.5% pure gold and is more durable and scratch-resistant — ideal for everyday wear. 18K gold contains 75% pure gold, has a richer color, and is slightly softer. We recommend 18K for special occasion pieces and 14K for daily wear.

Yes. Lab-grown diamonds are physically, chemically, and optically identical to mined diamonds. They are graded by the same standards and certified by IGI. We are fully transparent — every listing clearly states whether the diamond is natural or lab-grown.

We work with sapphires (all colors), rubies, emeralds, tanzanite, morganite, aquamarine, alexandrite, tourmaline, spinel, and other precious and semi-precious stones. All gemstones are natural unless explicitly stated as lab-created.

Some gemstones undergo industry-standard treatments (e.g., heat treatment for sapphires and rubies) which are permanent and widely accepted. We always disclose any treatments on the product listing and certificate.

Every diamond is graded on the 4Cs — Cut, Color, Clarity, and Carat weight. These details are listed on product page and confirmed in the accompanying IGI certificate. We're happy to walk you through the grading report on a call.

Absolutely. All our diamonds comply with the Kimberley Process Certification Scheme, which ensures they are conflict-free. We only work with suppliers who adhere to strict ethical sourcing standards.

Yes, for custom orders. We'll share a curated selection of diamonds within your budget and specifications, and you choose the one you love. For ready pieces, the diamond is pre-selected and its details are listed on the product page.

White gold is yellow gold alloyed with white metals (like palladium) and coated with rhodium for a bright finish. Platinum is a naturally white, denser, and more durable metal — hypoallergenic and ideal for those with sensitive skin. We currently offer white gold; contact us if you'd like a piece in platinum.

We specialize in fine gold jewelry. We do not currently offer sterling silver pieces as our focus is on lasting, heirloom-quality fine jewelry.

With proper care, fine gold jewelry lasts a lifetime and beyond — it's heirloom quality. Gold does not tarnish or corrode. Prong settings may need re-tipping every 10–15 years with regular wear, which is a standard maintenance service.

🛒 Ordering & Customization

Browse our collection, select your preferred metal, size, and any customization options, then add to cart and proceed to checkout. For custom orders, use our contact form or email us directly.

Yes. We offer end-to-end customization — metal type and karat, gemstone type and quality, setting style, ring size, chain length, engraving, and even entirely bespoke designs from scratch.

Step 1: Contact us with your idea, inspiration images, and budget
Step 2: We provide a design consultation (virtual or email)
Step 3: We share a CAD (3D design) rendering for your approval
Step 4: You approve and pay a 50% deposit
Step 5: We craft your piece (3–5 weeks)
Step 6: Final photos shared before shipping; balance due before dispatch

We recommend getting sized at a local jeweler for the most accurate measurement. You can also use our ring size chart (available on product pages). As a general rule, fingers are slightly larger in the evening and in warm weather — size accordingly.

We offer one complimentary resize within 30 days of delivery. Simply contact us, ship the ring back, and we'll resize and return it. Note: heavily engraved or eternity bands may have limited resize options.

Absolutely. We take fully bespoke commissions. Share your vision via email or Instagram DM — a sketch, a photo, a description — and we'll bring it to life.

Yes. Most of our designs can be modified — different stone, different metal, different setting, added engraving, etc. Contact us before ordering to discuss what's possible.

Yes. We offer inside-band engraving for rings and engraving on pendants and lockets. Standard engraving is up to 20 characters. Mention your engraving text at checkout or in your order notes.

Most ready-to-ship pieces ship within 3–5 business days. Made-to-order standard pieces (e.g., a specific size) take 1–2 weeks. Custom/bespoke pieces take 3–5 weeks.

Yes. We never include pricing information inside the package. You can also request a gift receipt (without price) to be included.

We share detailed CAD renderings and, upon request, wax models or 3D prints before final production. We want you to be 100% confident before we set a single stone.

There is no minimum for ready pieces. For fully custom bespoke commissions, we typically work with a minimum budget of $500 due to the design and craftsmanship involved.

💳 Pricing & Payment

Our pricing reflects the true cost of materials (solid gold, certified diamonds, natural gemstones), skilled craftsmanship, certification, quality control, and luxury packaging. We do not inflate prices — you're paying for real value that holds over time.

All prices are listed in USD. At checkout, international customers can pay in their local currency — the conversion is handled automatically at the current exchange rate.

We accept Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay, Google Pay, and bank wire transfers for orders above $3,000.

Yes. Our website uses SSL (256-bit) encryption. All payments are processed through PCI-DSS compliant gateways. We never store your card details on our servers.

Yes. Shop Pay Installments allows you to split your purchase into 4 interest-free payments or longer-term monthly plans. Available at checkout for eligible orders.

Yes, for orders above $3,000. Contact us and we'll provide wire transfer details. Orders are held for 3 business days pending payment confirmation.

Prices shown do not include taxes. Sales tax is calculated and added at checkout based on your shipping address as required by applicable law.

International orders may be subject to import duties, customs fees, and local taxes depending on your country. These charges are the buyer's responsibility and are not included in our prices. We recommend checking your country's import regulations before ordering.

We do not offer price matching. Our pricing reflects the quality, certification, and craftsmanship of each piece. We believe our value speaks for itself.

Quotes are valid for 14 days. After that, material prices (especially gold and diamonds) may fluctuate. We'll always notify you of any changes before proceeding.

📦 Shipping & Delivery

Yes. We ship to over 50 countries worldwide via FedEx International Priority and DHL Express. All international shipments are fully insured and tracked.

Standard shipping: 3–7 business days
Expedited shipping: 2–3 business days
Overnight shipping: next business day (order by 12 PM EST)

Typically 7–14 business days depending on the destination country and customs clearance. Delays due to customs are outside our control.

We offer free shipping on all orders for both domestic and international customers.

Yes. Every shipment is fully insured for its declared value. In the rare event of loss or damage in transit, we will replace or refund your order.

Yes. All jewelry shipments require an adult signature upon delivery for security. Please ensure someone is available at the delivery address.

Every piece is placed in a velvet-lined jewelry box, inside our signature rigid gift box, wrapped in tissue, and sealed. The outer shipping box is plain and discreet with no indication of the contents.

Yes. You can enter a separate shipping address at checkout. For security, first-time orders above $1,000 may require additional verification.

Yes. You'll receive a shipping confirmation email with a tracking number as soon as your order ships. You can track in real time on the FedEx or DHL website.

Contact us immediately. Since all shipments are insured, we will file a claim and either replace your piece or issue a full refund once the claim is processed (typically 5–10 business days).

No. Due to signature requirements and insurance, we cannot ship to PO Boxes or APO/FPO addresses.

Address changes can be made within 12 hours of placing the order, before it ships. Contact us immediately if you need to make a change.

🔄 Returns & Exchanges

We accept returns within 14 days of delivery for unworn, unaltered items in their original packaging with all certificates and documentation included. Items showing signs of wear, alteration, or damage are not eligible.

No. Custom-made, bespoke, and engraved pieces are final sale as they are made specifically for you. We encourage thorough consultation before placing custom orders.

Email us at sovishfine@gmail.com with your order number, reason for return, and photos of the item. We'll review and send you a Return Merchandise Authorization (RMA) number and prepaid return label (US only).

For both domestic and international orders, customer is responsible for return shipping costs and must use an insured, trackable service.

Once we receive and inspect the returned item (1–2 business days), refunds are processed within 5–7 business days to your original payment method. Bank processing times may add 2–5 additional days.

Yes. We offer exchanges for a different size, style, within 14 days of delivery. If the new item is of higher value, you pay the difference. If lower, we refund you back.

Contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement or full refund at no cost to you.

We sincerely apologize. Contact us within 48 hours with your order number and photos. We'll ship the correct item immediately and arrange return of the incorrect one at our expense.

Yes. Gift returns are accepted within 14 days of delivery. The original purchaser's account will not be notified.

We stand behind every piece we make. If you're not satisfied for any reason, contact us and we'll do everything we can to make it right — whether that's a repair, exchange, or refund within our policy terms.

🔧 Care & Maintenance

Store each piece separately in a soft pouch or the original box to prevent scratching. Keep jewelry away from humidity, direct sunlight, and extreme temperatures. A jewelry box with individual compartments is ideal.

Soak the piece in warm water with a few drops of mild dish soap for 15–20 minutes. Gently scrub with a soft-bristle toothbrush, rinse thoroughly with clean water, and pat dry with a lint-free cloth. Avoid ultrasonic cleaners for pieces with fracture-filled or treated stones.

Typically 7–14 business days depending on the destination country and customs clearance. Delays due to customs are outside our control.

Chlorine (pools, hot tubs) — can weaken gold alloys
Harsh chemicals (bleach, cleaning products, acetone)
Perfumes, hairspray, and lotions — apply these before putting on jewelry
Physical activities, sports, and heavy lifting
Sleeping with rings on — can bend prongs over time

We recommend a professional cleaning and inspection every 6–12 months. This ensures prongs are secure, stones are tight, and the piece looks its best.

Yes. We offer cleaning and inspection for all pieces purchased from us. Ship your piece to us (insured) and we'll clean, polish, and inspect it.

White gold is naturally slightly yellowish and is coated with rhodium (a platinum-group metal) for a bright white finish. This coating wears off over time (typically 1–2 years with daily wear). Re-rhodium plating is a simple, affordable service we offer.

We strongly advise against it. Chlorine, saltwater, and soaps can dull the finish, weaken prong settings, and damage certain gemstones over time. Always remove jewelry before water activities.

Stop wearing the piece immediately to avoid losing the stone. Contact us with photos — if the stone loss is due to a manufacturing defect, we'll replace it at no charge. Keep the stone if you find it.

Regular gentle cleaning, proper storage, avoiding harsh chemicals, and annual professional polishing will keep your piece looking like new for decades. Gold is a remarkably durable metal — with care, it truly lasts forever.

💍 Bridal & Engagement

Yes. Bridal and engagement jewelry is one of our core specialties. We offer a curated collection of ready designs as well as fully custom engagement rings tailored to your vision and budget.

For custom rings, we recommend ordering 6–8 weeks before you need it. For ready designs in a standard size, 2–3 weeks is sufficient. Rush orders may be possible — contact us to discuss.

We offer solitaires, halos, three-stone rings, pavé bands, split shanks, vintage-inspired designs, east-west settings, bezel settings, and more — in round, oval, cushion, emerald, pear, marquise, and other diamond shapes.

Absolutely. We specialize in bespoke engagement rings. Share your inspiration (images, sketches, descriptions) and we'll create a CAD rendering for your approval before crafting.

Yes. We design wedding bands to perfectly complement your engagement ring — whether a flush fit, a curved band, or a straight eternity band. We recommend ordering both together for the best fit.

Round brilliant diamonds are the most popular due to their exceptional sparkle. Oval and cushion cuts are trending strongly. Emerald and pear cuts are favored for a more architectural, editorial look — which aligns well with our brand aesthetic.

Yes. We can arrange a special proposal package including a velvet ring box, a handwritten note, and optional extras like a bottle of champagne (local delivery only). Contact us to arrange.

Yes. We offer a diamond upgrade program — trade in your original diamond and apply its value toward a larger or higher-quality stone. Contact us for details and eligibility.

Our engagement rings range from approximately $800 for a simple solitaire to $10,000+ for elaborate custom designs with premium diamonds. We work with all budgets and will always maximize value within your range.

Yes. We offer free 30-minute virtual consultations for couples. We'll discuss styles, budgets, timelines, and answer all your questions in a relaxed, no-pressure setting.

🌍 International Orders & Duties

We ship to the US, Canada, UK, EU countries, Australia, UAE, Singapore, Hong Kong, Japan, and many more. If your country isn't listed at checkout, contact us and we'll explore options.

Most countries charge import duties and taxes on fine jewelry. These are determined by your country's customs authority and are the buyer's responsibility. We cannot predict or control these charges.

This varies widely by country. For example, India charges significant import duties on gold jewelry (currently 15%+). The EU charges VAT on imports. We recommend checking with your local customs office before ordering.

No. We are legally required to declare the accurate value of all shipments. Falsifying customs declarations is illegal and we will not do so under any circumstances.

Customs clearance is the buyer's responsibility. If your package is held, you may need to provide documentation or pay duties to release it. Contact us if you need any documentation from our side.

Contact us for current VAT registration details for EU shipments. Requirements vary by order value and destination country.

Yes, within our 14-day return policy. International return shipping costs are the buyer's responsibility. Please use an insured, trackable service and contact us before shipping.

🎁 Gifting

Yes. Every order comes in our luxury packaging — a velvet-lined jewelry box inside a rigid gift box with tissue and ribbon. No additional gift wrapping is needed.

Yes. Add your message in the "Gift Message" field at checkout (up to 150 characters) and we'll include a handwritten note on our branded card.

Never. We do not include any pricing information inside the package. A gift receipt (without price) can be included upon request.

Yes. Simply enter the recipient's address as the shipping address at checkout. Add a gift message and we'll handle the rest.

At this time, gift cards are not available. Please reach out to our team if you would like to inquire about this option.

We can try to accommodate specific delivery dates — contact us after placing your order with your preferred delivery date and we'll do our best to arrange it.

Gift recipients can exchange for a different size or style within 14 days of delivery for store credit. Contact us with the order number (from the gift receipt) to initiate.

Yes. We offer corporate gifting packages for businesses looking to gift fine jewelry to clients, employees, or partners. Volume discounts available. Contact us for a corporate gifting proposal.

🏷️ Discounts & Promotions

Yes. Subscribe to our email newsletter and receive a discount code for your first order. Check the popup on our homepage or the footer signup form.

We occasionally run promotions during major holidays (Valentine's Day, Mother's Day, Christmas). Subscribe to our newsletter or follow us on Instagram to be notified.

Only one discount code can be applied per order. Discount codes cannot be combined with each other or with other ongoing promotions.

Most discount codes apply to ready-to-ship pieces only. Custom and bespoke orders are excluded from standard promotions unless explicitly stated.

We're developing a referral program. In the meantime, if you refer a friend who makes a purchase, contact us and we'll reward you with store credit as a thank-you.

A formal loyalty program is in development. Subscribe to our newsletter to be the first to know when it launches.

Yes. Contact us directly for wholesale pricing, trade accounts, or bulk order inquiries. We work with select retailers and stylists.

Check the expiry date and minimum order value requirements. Ensure the code is entered exactly as provided (case-sensitive). If it still doesn't work, contact us and we'll resolve it immediately.

♻️ Sustainability & Ethics

Yes. All our diamonds comply with the Kimberley Process Certification Scheme, which certifies that diamonds are conflict-free. We only source from suppliers who adhere to these standards.

We work with refiners who incorporate recycled gold into their supply chain. If recycled metal is important to you, mention it when placing a custom order and we'll source accordingly.

We source colored gemstones from suppliers who follow responsible mining practices. We prioritize suppliers with transparent supply chains and fair labor practices.

We offer both and believe the choice is deeply personal. Lab-grown diamonds are an excellent, sustainable choice. Mined diamonds have their own value and tradition. We will never pressure you either way and will always be fully transparent.

We use minimal, recyclable packaging materials, work with responsible suppliers, and avoid overproduction by operating largely on a made-to-order model.

Always. Any treatment (heat, fracture filling, coating, etc.) is disclosed on the product listing and in the gemstone certificate. We believe in complete transparency.

We are exploring a trade-in program. Contact us with details of your piece and we'll assess on a case-by-case basis.

🔐 Account, Privacy & Security

No. Guest checkout is available. However, creating an account lets you track orders, save addresses, view order history, and access exclusive member benefits.

Click "Account" or "Sign In" at the top of our website and select "Create Account." Enter your name, email, and a password.

Yes. We use industry-standard SSL encryption and never sell or share your personal data with third parties for marketing purposes. Read our full Privacy Policy for details.

We use your email to send order confirmations, shipping updates, and (if you opt in) our newsletter with new arrivals and promotions. You can unsubscribe at any time.

Yes. Email us at sovishfine@gmail.com with your request and we'll delete your account and personal data within 7 business days in compliance with applicable privacy laws.

Click "Forgot Password" on the login page and enter your email. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

No. We never store card details on our servers. All payment information is handled directly by our PCI-compliant payment processors (Shopify Payments, PayPal, etc.).

Log in to your account, go to "Account Details," and update your name, email, address, or password. For order-related changes, contact us directly.

⚙️ Orders, Modifications & Technical

Modifications (size, engraving, metal) can be made within 24 hours of placing the order. After that, production may have begun. Contact us immediately if you need to make a change.

Orders can be cancelled within 24 hours for a full refund. After 24 hours, if production has begun, a cancellation fee may apply. Custom orders cannot be cancelled once the CAD has been approved.

Check your spam/junk folder first. If it's not there, your email may have been entered incorrectly. Contact us with your name and the approximate order date and we'll locate your order.

Log in to your account and go to "Order History." You'll see the current status of each order. You'll also receive email updates at each stage (confirmed, in production, shipped, delivered).

Try a different card or payment method. Ensure your billing address matches your card records. Contact your bank to check for blocks on international transactions. If the issue persists, contact us and we'll assist.

Try clearing your browser cache and cookies, or use a different browser or device. If the issue persists, contact us and we'll assist you with placing your order manually.

Yes. For customers who prefer not to order online, we can process orders via email or phone. Contact us and we'll guide you through the process securely.

Yes. Click "Notify Me" on any sold-out product page to join the waitlist. You'll receive an email as soon as it's back in stock or available to order.

If both orders haven't shipped yet, contact us immediately and we'll try to combine them to save on shipping. We cannot combine orders once they've been dispatched.

Enter your discount code in the "Discount Code" field at checkout before completing payment. The discount will be applied to your order total automatically.

Still Have Questions?

We're here to help. Whether you have a question about a specific piece, need guidance on sizing, want to discuss a custom design, or simply want to know more before making a decision — our team is always happy to assist.

We typically respond within 24 hours on business days.